Satisfaction & Refund Policy

24-hour satisfaction guarantee

If something we agreed to clean was missed or not done to your satisfaction, contact us within 24 hours of your cleaning by phone, text or email, with photos when possible. We will return to re-clean the areas in question at no extra charge, at a time that works for both of us.

Refunds

Because cleaning is a service that cannot be returned, our first remedy is a free re-clean. If a re-clean does not resolve the issue, or we cannot schedule one within a reasonable time, we will review the situation and may offer a partial or full refund for the affected service. Approved refunds are returned to the original payment method within 10 business days.

To qualify, please allow access for the re-clean and keep the areas as they were left. A guarantee request does not apply to tasks that were not part of the agreed service, or to areas used or changed after we left.

Cancellations and rescheduling

• Please give at least 48 hours' notice to cancel or reschedule. There is no charge when you do.
• For cancellations with less than 48 hours' notice, or if our team cannot access the home at the scheduled time, a late cancellation fee may apply. We will tell you the amount when you book.
• If we need to reschedule because of weather, illness or emergencies, we will contact you as early as possible and you will not be charged.

Contact

Smiley Clean Homes, LLC · (813) 500-7977 · smileycleanhomes@gmail.com